Why regulated industries are different
Healthcare, financial services, insurance, legal services, and similar fields have rules about privacy, advertising, recordkeeping, and professional responsibility. AI tools don't automatically follow those rules.
Know your obligations
Before using AI, understand which rules apply to your communication, data, and advice. Your compliance team, professional association, or attorney can help.
Low-risk starting points
- Internal procedures and checklists
- General educational outlines for review
- Proofreading non-sensitive content
- Planning and organizing tasks
Protect regulated data
Keep protected client information out of tools that aren't approved for it.
Maintain review processes
AI-assisted materials should go through the same compliance review as other content.
Keep records
Follow recordkeeping requirements for communications.
Stay informed
Regulators are issuing guidance on AI. Monitor updates.
Benefits are still real
With careful use, AI can save time even in regulated industries.
Choose tools designed for your industry
Some software vendors offer AI features specifically built for regulated industries, with appropriate privacy protections, audit trails, and agreements. These are often a better choice than general consumer tools for anything involving client data. Ask vendors detailed questions about how data is stored, who can access it, and whether they meet the requirements that apply to your field.
When in doubt, ask
If you're unsure whether a particular use is allowed, pause and ask your compliance contact or a qualified professional before proceeding.
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