Common calls
Front desk staff often hear the same questions: how much a treatment costs, how long it lasts, whether it hurts, and what recovery is like. Without guidance, answers can be inconsistent or inaccurate.
Build a script library
Use AI to draft responses to common questions, based on information approved by your providers. Include:
- Pricing questions and how consultations work
- Basic treatment overviews
- Preparation and recovery basics
- Booking and cancellation policies
- Directions and parking
Guide calls toward consultations
Many treatment questions are best answered by a provider. Scripts can help staff explain this politely and offer to schedule a consultation.
Handle price shoppers
AI can help you write a friendly response for callers who only ask about price, explaining what's included and why a consultation helps determine the right plan.
Stay within scope
Front desk staff shouldn't give medical advice. Scripts should make it clear when questions need a provider's input.
Practice with role-play
AI can act as a caller so new staff can practice. Ask it to play different personalities, such as a nervous first-timer or a price-focused shopper.
Keep scripts updated
When services or prices change, update scripts quickly. AI can help revise them in minutes.
Consistency builds trust
When every caller receives clear, accurate information, your spa looks more professional and trustworthy.
Want This Set Up For You?
AI Business Growth configures ChatGPT, Claude, and simple automations for service businesses, then trains your team to use them. Start with a free evaluation, or see how we approach AI for med spas and clinics.
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