Ask at the right moment
The best time to ask for a review is right after a positive experience, such as a comfortable cleaning or a successful treatment. AI can help write short, friendly review requests with a direct link.
Make it easy
Send requests by text or email with one click to the review page. Keep the message short and personal.
Responding to reviews
AI can help draft responses to reviews. For positive reviews, thank the patient warmly without confirming details of their care. For negative reviews, respond calmly and invite them to contact the office privately.
Protect privacy
Health privacy rules may apply to public responses. Don't confirm that someone is a patient or discuss their treatment. Keep responses general.
Follow platform rules
Don't offer incentives for reviews or ask staff to write reviews.
Learn from feedback
AI can help summarize themes from reviews, with names removed, to highlight what patients appreciate and what could be improved.
Train the team
Staff can mention reviews naturally, such as "We'd love to hear about your experience online."
Consistent effort
A steady stream of honest reviews gives prospective patients an accurate picture of your practice and helps you stand out in local search results.
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